Amazon returns are something inevitable…and sometimes may be even disappointing. However, using Amazon, either you are a vendor or a customer, you should know everything about your rights and possibilities.
Actually, customers who shop online may face a situation when the order received did not meet their expectations. Sometimes, the blame falls on the vendor as the customer may receive the wrong size or color of the good he has purchased.
The most common reasons for Amazon returns an order are:
Defects
Such cases are rare on Amazon but happen when customer receives damaged or defective items.
Incorrect items
You can return a product, for example, if you ordered a black pencil but received a pink one.
Customer’s fault
When the customer himself has chosen the wrong option when filling out an order.
According to Amazon returns policies, in most cases, customers have only 30 days to return an item.
However, the process will be a bit different when a customer orders an item from a third party seller.
The process of returning goods to Amazon is quite simple. But some details should be explained. As we’ve already learned, Amazon gives customers the opportunity to return an item within thirty days of receiving it (in most cases!)
You will have two options depending on whether it is a conventional return or label-free/box-free return.
Please note that items from different orders should be returned in different packages for Amazon to properly calculate your compensation and refunds.
However, make sure to know that there are items that simply can’t be returned:
Now let’s talk about the refund policy. Amazon managers have two weeks to receive and process your return. And you will receive your refund either immediately or from 1 to 10 days depending on the method (once your refund is processed).
Particular attention should be paid to partial compensation. Amazon can refund you even if you did not meet the deadline or even opened the product. However, you should not expect a 100% refund in this case.
Selling goods abroad you may face various situations that require an individual approach to the decision. And the return is one of the important issues.
Click here to learn more about the amount of the order-related fees that are credited back to you from Amazon.
Amazon returns: Summing up
You should understand that the returns are an integral part of online trading, and you should do your best to optimize this process:
First of all, make sure to protect yourself from your competitors. Your ‘customers’ may mention various reasons for returning the goods. If your item is returned because it is ‘defective’, check the product to understand whether it really has some defects or not. If everything is okay, then contact Seller Central and inform them (you may be offered partial refunds).
And please always be in touch with your customers and apologize for their negative experience. Maybe it will prevent them from writing a negative review.
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